Courses / Job Analysis & JD Writing
18. Critical Incident Technique
Collect and document specific examples of highly effective or ineffective on-the-job behavior that illustrate key job requirements.
Job Analysis & Job Description Writing
Critical Incident Technique
A structured way to collect specific real-world examples of excellent or poor behavior to define job requirements.
"I need concrete examples of what separates great performers from average ones — not vague trait lists."
Critical Incident Technique (CIT) captures short, factual stories of on-the-job behavior that clearly show what leads to success or failure in a role. Each incident focuses on observable actions and outcomes so you can translate them into precise job criteria.
"I need concrete examples of what separates great performers from average ones — not vague trait lists."
Critical Incident Technique (CIT) captures short, factual stories of on-the-job behavior that clearly show what leads to success or failure in a role. Each incident focuses on observable actions and outcomes so you can translate them into precise job criteria.