Trust
Sub-processors
Last updated: September 29, 2026
These services process personal data on Loomrail's behalf to run the product. Each receives only what its job needs and may not use it for its own purposes. Model providers are used through their business APIs, which by their terms do not use API data to train their models. Company customers are told about a new sub-processor at least 30 days before it starts (see the DPA). Questions: grievance@loomrail.com.
Infrastructure
| Service | What it does | Where |
|---|---|---|
| Google Cloud | Application servers, file storage, task queues, secret storage, logs | Singapore; logs also in Mumbai, India |
| Neon | Database (accounts, agents, chats, settings) | Singapore |
| Upstash | Short-lived cache and rate-limit counters | Tokyo, Japan |
| Vercel | Hosting the web app; routing AI requests to model providers (AI Gateway) | Global edge network |
| Google Workspace (Gmail) | Sending account and notification emails | Global |
| Dodo Payments | Payments and tax, as merchant of record (card and bank details stay with them) | United States and India |
AI and media
| Service | What it does | Where |
|---|---|---|
| OpenAI | Answering messages, speech-to-text and text-to-speech | United States |
| Anthropic, Google (Gemini) and other model providers via Vercel AI Gateway | Answering messages, and making images and video, when you or your company choose that model or Auto picks it | Mostly United States |
| fal.ai | Music generation | United States |
| DuckDuckGo, Wikipedia, Google News, Openverse | Web search when you ask an agent to search (receive the search words only) | Global |
| Pexels | Stock photo search (receives the search words only) | Global |
Company admins can limit which models their members use. Free or unnamed ("stealth") preview models are not offered. Apps and AI keys you connect yourself (Google, Microsoft, Slack, Notion, your own fal.ai or OpenAI key, and others) are not our sub-processors: data goes to them only when you ask, under your own account with that service.